Which of the Following Is a Guideline for Granting Claims

question 51

Multiple Choice

Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?

• A)Sympathize with the customer's inconvenience or frustration.
• B)Specifically assign blame by name to someone in your organization.
• C)Start from the assumption that the information the customer provided is incorrect.
• D)Imply that the customer is at fault.
• E)Avoid taking or assigning personal responsibility for setting matters straight.

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Definitions:

Nominal

Pertaining to data that can be categorized but not ranked or ordered; involves naming or labeling attributes.

Ordinal

Pertaining to a scale or series that denotes order but not relative size or degree.

Interval

A range between two numbers or points, often used to describe the range in a set of data or the domain of a function.

Relative Frequency Distribution

A type of distribution that shows the relative frequencies of different values in a dataset.