Which of the Following Is a Guideline for Granting Claims

question 11

Multiple Choice

Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?

• A)Explain precisely how you have resolved, or plan to resolve, the situation.
• B)Specifically assign blame to someone in your organization by name.
• C)Start from the assumption that the information the customer provided is incorrect.
• D)Imply that the customer is at fault.
• E)Avoid taking or assigning personal responsibility for setting matters straight.

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Definitions:

Reproductive System

Organ system in humans that includes the sex-specific organs (testes, ovaries, etc.); produces and transports gametes; in females, nurtures and gives birth to offspring.

Endocrine

Pertaining to glands which secrete hormones or other products directly into the blood.

Glomerulus

A network of capillaries located at the beginning of a nephron in the kidney, where blood filtration takes place.

Collecting Duct

Duct within the kidney that receives fluid from several nephrons; the reabsorption of water occurs here.