Which of the Following Is a Guideline for Granting Claims

question 82

Multiple Choice

Which of the following is a guideline for granting claims and requests for adjustment when the customer is at fault?

• A)Try to discourage future mistakes without insulting the customer.
• B)Always apologize, even when the customer is at fault.
• C)Start from the assumption that the information the customer provided is incorrect.
• D)Clearly point out that the customer is at fault.
• E)Discourage the customer from communicating with the company in the future.

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Definitions:

Inner Circle

A group of people closest to an individual, often characterized by a high level of trust, intimacy, and influence.

Drinking Behaviors

Patterns of alcohol consumption that can range from moderate and responsible to excessive and harmful.

Contextual

Pertaining or relating to the circumstances that form the setting for an event, statement, or idea, which are considered as affecting its meaning or significance.

Relational

Pertaining to or concerning the way in which two or more concepts, objects, or people are connected.