When Granting Claims and Requests for Adjustment When the Customer

question 57

Multiple Choice

When granting claims and requests for adjustment when the customer is at fault,you should ________.

• A)discourage the customer from communicating with the company in the future
• B)always apologize, even when the customer is at fault
• C)start from the assumption that the information the customer provided is incorrect
• D)not argue with the customer's version of events
• E)clearly point out that the customer is at fault

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Definitions:

Conscientiousness

A personality trait characterized by organization, responsibility, and thoroughness.

Big Five Traits

A theoretical framework for personality that defines five major traits of human personality, including openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Lexical Hypothesis

The theory suggesting that the most important features of human personality are captured by the language that we use to describe people.

Translate

The process of converting text or speech from one language into another, ensuring that the original meaning is accurately conveyed.