Regardless of Who Is at Fault,you Must Make It a Point

question 46

True/False

Regardless of who is at fault,you must make it a point to apologize when granting a customer's claim.

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Definitions:

Audience Effects

The impact that the presence of viewers or an audience has on an individual's performance or behavior, often leading to enhancements or impairments.

Group Polarization

A group member’s adoption of a more extreme position about an issue than she or he originally held after participating in a discussion in which other group members strongly express agreement with her or him.

Social Roles

The patterns of behavior expected of individuals in different social positions or statuses within a group or society.

Social Customs

Established patterns of behavior and traditions that are socially accepted within a specific culture or society.