When Providing Reasons for Bad News in a Negative News

question 21

Multiple Choice

When providing reasons for bad news in a negative news message that uses the indirect approach,you should ________.

• A)avoid using "company policy" as the reason most of the time
• B)start with the most negative points and then move on to increasingly positive ones
• C)present your reasons in a clearly apologetic tone
• D)avoid going into details of the reasons for the bad news
• E)avoid couching negative points in positive language

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Definitions:

Interest

A charge for borrowed money, generally a percentage of the borrowed amount.

Months

Units of time, each roughly corresponding to one cycle of the moon’s phases, used in planning and scheduling.

Accrued Interest

Interest that has accumulated over time but has not yet been paid.

Loan

An amount of money borrowed that is expected to be paid back with interest.