Tim Is Developing a Message to Inform a Customer That

question 32

Multiple Choice

Tim is developing a message to inform a customer that though volume 1 of a set of two books he ordered is being mailed right away,volume 2 can be mailed out only after a week.Which of the following lines reflects the most effective way of making a clear statement of the bad news when organizing the message using the indirect method?

• A)We regret to inform you that, while we are mailing volume 1 of the Goldwyn anthology to you right away, we can dispatch volume 2 only next week.
• B)The delivery of volume 2 of the Goldwyn anthology has been delayed by a week, while volume 1 is being mailed to you right away.
• C)We are mailing volume 1 of the Goldwyn anthology right away and volume 2 will be delivered to you next week.
• D)While we are mailing volume 1 of the Goldwyn anthology to you right away, there will be a week-long delay in delivering volume 2 .
• E)We are mailing volume 1 of the Goldwyn anthology right away, but volume 2 , we are sorry to inform you, will be delivered to you next week.

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Definitions:

Football Game

A sport involving two teams competing to score points by advancing a ball into the opposing team's end zone, primarily through running or passing plays.

Halftime

A period of rest in between the two halves of a game where teams may discuss strategies and rest.

Relative Size

A concept in perception that allows an individual to estimate the size of an object in comparison to another within the same visual field.

Distance Cue

refers to visual and auditory signals that help perceive the distance of an object or scene, crucial for depth perception.