When Refusing Claims,you Should ________

question 53

Multiple Choice

When refusing claims,you should ________.

• A)avoid taking responsibility by accusing the customer
• B)maintain a personal and intimate tone to build rapport
• C)apologize sincerely for the negative answer
• D)not offer alternative solutions as that is unethical
• E)emphasize your continued desire for a positive relationship with the customer

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Definitions:

Blended Family

A family unit composed of a couple and their children from this and all previous relationships, creating a complex network of relationships.

Domestic Partnership

A legally recognized relationship between two individuals who live together and share a domestic life but are not married.

Civil Union

A legally recognized union of a couple, similar to marriage, that can offer similar protections and rights without the religious or social connotations of marriage.

Civil Marriage

A marriage recognized legally by the state or government, not requiring a religious ceremony but adhering to legal statutes.