Lara Is Responding to a Customer Who Complained That His

question 44

Multiple Choice

Lara is responding to a customer who complained that his broadband service was down for two days during a recent storm and that he missed out on some important business communications as a result.Which of the following lines reflects the best way in which Lara can apologize to this customer?

• A)I am shocked and dismayed that you had to go through this.
• B)I take personal responsibility for the inconvenience caused to you.
• C)I am sorry that the company could not get your service back up more promptly.
• D)I am sorry to hear of your difficulties.
• E)I apologize on behalf of the company.

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Definitions:

Disparagement

A form of defamation that specifically refers to false statements made about a business's products or services, which cause financial harm.

Fraudulent Misrepresentation

The intentional act of making a false statement about an important fact to induce another person into entering a contract or transaction.

Intentional Harm

Deliberate actions taken by an individual or entity that are meant to cause injury or damage to another.

Conversion

In law, the unauthorized act of possessing or controlling personal property belonging to another, effectively converting it to one's own use.