In a Negative Message That Uses the Indirect Approach,an Ideal

question 54

Multiple Choice

In a negative message that uses the indirect approach,an ideal explanation section should ________.

• A)include a sincere apology
• B)give additional information about the bad news revealed in the opening
• C)first reveal the bad news and then suggest alternative courses of action
• D)signal the negative news ahead
• E)take the focus away from the issue at hand

Identify the issues in the U.S. health care system and propose solutions.

Understand the functionalist and conflict perspectives on health care.

Explore how gender and race impact access to health care and its implications.

Discuss sociological perspectives on the obesity epidemic in the United States.

---

Definitions:

Winning Back Lost Customer

Strategies and efforts aimed at re-engaging and regaining the trust and business of customers who have previously stopped buying or using a company’s products or services.

Prodding and Criticizing

Actions that involve pushing someone to do something or evaluating someone or something in a negative manner, often to elicit change or improvement.

Being Professional

Exhibiting a behavior in the workplace that is characterized by ethical conduct, competence, accountability, and dedicated to achieving high standards.

Account Penetration

The process of deepening relationships with existing customers by selling additional products or services.