Tim Is Developing a Message to Inform a Customer That

question 32

Multiple Choice

Tim is developing a message to inform a customer that though volume 1 of a set of two books he ordered is being mailed right away,volume 2 can be mailed out only after a week.Which of the following lines reflects the most effective way of making a clear statement of the bad news when organizing the message using the indirect method?

• A)We regret to inform you that, while we are mailing volume 1 of the Goldwyn anthology to you right away, we can dispatch volume 2 only next week.
• B)The delivery of volume 2 of the Goldwyn anthology has been delayed by a week, while volume 1 is being mailed to you right away.
• C)We are mailing volume 1 of the Goldwyn anthology right away and volume 2 will be delivered to you next week.
• D)While we are mailing volume 1 of the Goldwyn anthology to you right away, there will be a week-long delay in delivering volume 2 .
• E)We are mailing volume 1 of the Goldwyn anthology right away, but volume 2 , we are sorry to inform you, will be delivered to you next week.

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Definitions:

Verbal Abused

The act of using language to demean, criticize unjustly, or belittle another person, often a component of psychological abuse.

Situational Factors

These are external factors that influence an individual's behavior or actions in a given context, including social surroundings and environmental conditions.

Social Behaviour

The conduct or actions of individuals as they interact or relate to others within a society.

Collectivistic Cultures

Societies that prioritize the group over individual interests, emphasizing community and cooperation.