When Closing a Negative Message,organized Using the Indirect Approach,you Should

question 38

Multiple Choice

When closing a negative message,organized using the indirect approach,you should ________.

• A)encourage further communication relating to the matter
• B)imply that the matter is open to negotiation
• C)act as though the negative news never happened
• D)emphasize your respect for the audience
• E)express optimism, no matter how bleak the situation

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Definitions:

Resistance Points

The least favorable outcomes that individuals or parties are willing to accept during a negotiation.

Opening Offers

Initial proposals made during negotiations, serving as a starting point for discussions.

Settlements

Agreements reached by parties in a dispute, often involving compromise to resolve differences.

Resistance Point

The least favorable outcome that a party is willing to accept in a negotiation before walking away.