Which of the Following Is True About Refusing Routine Requests

question 57

Multiple Choice

Which of the following is true about refusing routine requests?

• A)Use phrases such as "Let me think about it and get back to you" as a way to delay saying no.
• B)The direct approach works best for most routine negative responses.
• C)Avoid offering alternative ideas.
• D)Always imply that other assistance or information might be available.
• E)The direct approach works best when the stakes are high for you or for the receiver.

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Definitions:

Job Rotation

A workplace strategy where employees rotate between jobs at the same business to gain experience and skills across different roles.

Customer Service

The assistance and advice provided by a company to those people who buy or use its products or services.

Positions

The roles or designations within an organization or structure, defining responsibilities and authority.

Performance Assessment

The process of evaluating the efficiency, effectiveness, and productivity of an employee or a team.