Which of the Following Is True About Refusing Routine Requests

question 57

Multiple Choice

Which of the following is true about refusing routine requests?

• A)Use phrases such as "Let me think about it and get back to you" as a way to delay saying no.
• B)The direct approach works best for most routine negative responses.
• C)Avoid offering alternative ideas.
• D)Always imply that other assistance or information might be available.
• E)The direct approach works best when the stakes are high for you or for the receiver.

---

Definitions:

Lower Control Limit

The lowest threshold in statistical quality control, below which a process is considered out of control.

P-chart

A statistical control chart for studying the proportion of defective units in a batch.

Percent Defective

The percentage of all units produced that fail to meet the required quality standards.

Control Charts

A statistical tool used in process monitoring to determine if a manufacturing or business process is in a state of control.