Which of the Following Will Help a Service Provider Overcome

question 87

Multiple Choice

Which of the following will help a service provider overcome the limits imposed by the inseparability of services?

• A) using differential pricing
• B) working with larger customer groups
• C) providing complementary services
• D) concentrating on physical evidence and presentation
• E) standardizing the service process

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Definitions:

Work Motivation

The psychological forces that determine the direction of a person's behavior in an organization, their level of effort, and their level of persistence.

Enthusiastically

Doing something with eagerness and a high level of energy or excitement.

Alderfer's ERG Theory

A theory that categorizes human needs into three categories: Existence, Relatedness, and Growth, suggesting that people are motivated to fulfill these needs.

Lower-level Need

Basic requirements for human survival and security, typically including physiological and safety needs.