A Person Who Has a Bad Customer Experience Is More

question 79

True/False

A person who has a bad customer experience is more likely to talk about it, but someone who has a good experience will talk to more people.

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Definitions:

Independence

The state of being free from outside control or not depending on another's authority or assistance for livelihood or decision making.

Positive Reinforcement

A principle in behavioral psychology where the introduction of a desirable stimulus following a behavior increases the likelihood of that behavior recurring.

Temper Tantrum

An emotional outburst, typically observed in young children, characterized by yelling, crying, and negative behaviors, often in response to frustration or unmet desires.

Operant Conditioning

A simple form of learning in which an organism learns to engage in behavior that is reinforced.