Examlex
List and briefly explain the four distinctive characteristics of services.
Outgroup Homogeneity
Outgroup Homogeneity is the tendency to view members of an outgroup as more similar to each other than they really are, often leading to stereotyping.
Scapegoating
The practice of unfairly blaming an individual or group for problems or negative outcomes, often to divert attention from the real causes.
Implicit Association
The subconscious linking of two concepts or objects, which can influence attitudes, beliefs, and behaviors without the individual's awareness.
Other-Race Effect
A bias toward recognizing faces of the race one has the most exposure to, typically their own race.
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