Dean Recently Had a BRZ Broadband Connection Installed

question 47

Multiple Choice

Dean recently had a BRZ broadband connection installed. However, the connection was poor and he didn't get the quality he required. He contacted BRZ about the problem, but the company did not solve his problem. Dean switched to Blue Broadband. Which of the following was the cause of Dean's switching behavior?

• A) involuntary switching
• B) competition
• C) response to service failure
• D) service encounter failures
• E) inconvenience

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Definitions:

Nonverbal Patient

A patient who is unable to communicate verbally, often requiring special approaches for assessment and communication.

Analgesic

A type of medication designed to relieve pain without causing loss of consciousness.

Making Inferences

The process of drawing a logical conclusion based on evidence and reasoning rather than from explicit statements.

Constipation

A condition characterized by difficulty in passing stools or an infrequent passage of hard, dry stools.