The Most Important Determinant of Service Quality Is ________ Which

question 84

Multiple Choice

The most important determinant of service quality is ________ which refers to the ability to perform the promised service dependably and accurately.

• A) empathy
• B) assurance
• C) responsiveness
• D) reliability
• E) tangibles

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Definitions:

Team's Goals

Shared objectives or targets that a group collectively works towards achieving, often within a specified timeframe.

Stressful Conditions

Situations or environments that create psychological or physical strain on individuals, often leading to a state of tension or discomfort.

Motivated

Having a strong desire or willingness to do something, driven by certain needs, desires, or goals.

Accountable

Being responsible for one's actions and decisions, and answerable to someone for those actions.