The Service-Quality Model Highlights the Main Requirements for Delivering High

question 58

Essay

The service-quality model highlights the main requirements for delivering high service quality. Name and describe the five gaps that cause unsuccessful delivery.

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Definitions:

Individual's Personality

The distinctive and enduring pattern of thoughts, feelings, and behaviors that characterize a person's responses to life's situations.

Unconditional Love

A type of affection and care given without any expectations or limitations, often considered the purest form of love.

Healthy Personality

A concept referring to an individual's psychological state, characterized by well-being, adaptive coping strategies, resilience, and the capacity for growth and relationships.

Ego Needs

Refers to the psychological needs that relate to an individual's self-esteem, personal worth, and social recognition.