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The Customer Relationship Management Process Involves All the Activities Related

question 36

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The customer relationship management process involves all the activities related to receiving and approving orders, shipping the goods on time, and collecting payment.


Definitions:

Illusory Correlation

The perception of a relationship between two variables when no such relationship exists, often leading to cognitive biases.

Overconfidence

A cognitive bias where an individual's subjective confidence in their judgments is greater than their objective accuracy.

Hindsight Bias

is the tendency to believe, after an event has occurred, that one would have predicted or expected the outcome, often referred to as the "I-knew-it-all-along" effect.

Hindsight Bias

The tendency to believe, after an event has occurred, that one would have predicted or expected the outcome.

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