Which of the Following Is the Best Method of Recovering

question 41

Multiple Choice

Which of the following is the best method of recovering customer goodwill?

• A) sending service people to conduct door-to-door surveys
• B) contacting the complaining customer as quickly as possible
• C) identifying prospective customers from the customer database
• D) customizing products according to individual customer need
• E) defining and measuring the customer retention rate

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Definitions:

Medication Telephone Order

A process where healthcare providers can give prescription orders over the phone to a pharmacy or hospital staff.

Health Care Provider

A professional offering medical services, advice, or care to individuals in need of health assistance.

Registered Nurse

A healthcare professional who has completed the necessary education and licensure requirements to provide patient care and education.

Incident/Occurrence Report

Documentation of any unusual or unexpected event in a healthcare setting that can affect the safety of patients, staff, or others.