Total Customer Satisfaction Is Measured Based on the Relationship of ________

question 77

Multiple Choice

Total customer satisfaction is measured based on the relationship of ________.

• A) expected value and total customer benefit
• B) perceived performance and expectation
• C) advertised outcomes and real outcomes
• D) past experience and present experience
• E) customer attitude and salesperson's attitude

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Definitions:

Scrubbers

Pollution control devices designed to remove particulates and/or gases from industrial exhaust streams.

Primary Standard

A main or leading benchmark that sets the necessary specifications or criteria for processes, products, or services.

Air Pollution

The presence of harmful or excessive quantities of substances in the air that pose risks to human health and the environment.

Octane Enhancer

A chemical additive used in fuel to increase its octane rating, thereby improving engine performance and efficiency.