The Net Promoter Score Is Calculated by Subtracting ________ from ________

question 23

Multiple Choice

The Net Promoter Score is calculated by subtracting ________ from ________.

• A) promoters; detractors
• B) detractors; promoters
• C) detractors; passively satisfied customers
• D) passively satisfied customers; detractors
• E) passively satisfied customers; promoters

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Definitions:

Title

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XML

Extensible Markup Language, a flexible text format used for structuring and transporting data across platforms.

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