Which Is NOT Considered Major Source of Friction for the Public

question 20

Multiple Choice

Which is NOT considered major source of friction for the public relations function within an organization?

• A) Human resources
• B) Accounting
• C) Legal
• D) Marketing
• E) All of the above are areas of friction.

---

Definitions:

Work Design Characteristics

Features of a job that influence its execution and how it is perceived by the employee, including task variety, autonomy, and feedback.

Job Characteristics Model

A theory that suggests jobs should be designed to have five key characteristics (skill variety, task identity, task significance, autonomy, and feedback) to increase employee motivation.

Extend

To increase in scope, range, or duration.

Expend Effort

The process of using energy or resources towards accomplishing a task or goal.