Quality Function Deployment (QFD)

question 119

Multiple Choice

Quality function deployment (QFD) :

• A)determines what will satisfy the customer.
• B)translates customer desires into the target design.
• C)is used early in the design process.
• D)is used to determine where to deploy quality efforts.
• E)all of the above

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Definitions:

Decision-making Authority

The power or right conferred upon individuals or groups to make important decisions within an organization.

Organizational Structure

The arrangement of roles, responsibilities, and relationships within an organization, defining how activities are directed to achieve goals.

Customer Groups

Segments of customers categorized based on shared characteristics, preferences, or behaviors, for targeted marketing or service strategies.

Work Flow Analysis

The study of the flow of work processes and activities with the aim of identifying opportunities for improvement in efficiency and performance.