Modern ATM Machines Are an Automated Example of a Service

question 87

Multiple Choice

Modern ATM machines are an automated example of a service design that

• A) reduces customer interaction
• B) modularizes the service
• C) delays service customization
• D) has no moment of truth
• E) has insufficient quality function deployment

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Definitions:

Visual Information

Visual information encompasses details that are perceived through the sense of sight, including colors, shapes, motion, and spatial relationships, which are processed by the visual cortex.

Wavelengths

The distance between successive peaks of a wave, especially points in a sound wave or electromagnetic wave.

Trichromatic Theory

The idea that three types of cone receptor cells in the retina are responsible for color perception. Each type responds optimally to different, but overlapping, ranges of wavelengths.

L Cones

Photoreceptor cells in the retina that are sensitive to long wavelengths of light, contributing to color vision, particularly red colors.