"Quality Is Free," Meaning That the Costs of Poor Quality

question 193

Multiple Choice

"Quality Is Free," meaning that the costs of poor quality have been understated, is the work of:

• A) W. Edwards Deming.
• B) Joseph M. Juran.
• C) Philip B. Crosby.
• D) Crosby, Stills, and Nash.
• E) Armand Feigenbaum.

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Definitions:

Belief

An acceptance that something exists or is true, especially without proof.

Asians

People originating from or associated with the continent of Asia, which includes diverse cultures, languages, and ethnicities.

Prejudice

A preconceived opinion or judgment, often based on limited information or stereotypes.

Bias

A tendency to judge people before knowing them, basing the judgment only on their membership in some group or category of people.