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________ Represent an Organization's Attempt to Gain Increased Efficiency Through

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________ represent an organization's attempt to gain increased efficiency through specialization, which can include, for example, concentrating on certain classes of customers.


Definitions:

Observational Learning

The process of learning through watching others, retaining the information, and then later replicating the behaviors that were observed.

Prosocial Behavior

Positive, constructive, helpful behavior. The opposite of antisocial behavior.

Classical Conditioning

A training process in which two stimuli are repeatedly coupled; the response that first comes from the second stimulus, in the end, comes from the first stimulus without the second.

Mirror Neurons

Neurons that fire both when an individual acts and when the individual observes the same action performed by another, thought to be fundamental in learning through imitation and in understanding the intentions of others.

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