Which of the Following Represents a Common Way to Manage

question 116

Multiple Choice

Which of the following represents a common way to manage capacity in the service sector?

• A) appointments
• B) reservations
• C) changes in staffing levels
• D) first-come, first-served service rule
• E) "early bird" specials in restaurants

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Definitions:

Selective Distribution

A form of market coverage whereby only a small number of all available outlets are used to expose products.

Intensive Distribution

A form of market coverage whereby a product is made available in as many outlets as possible.

Exclusive Distribution

The awarding by a manufacturer to an intermediary of the sole right to sell a product in a defined geographic territory.