Imagine That You Were Made the Manager of a Fast-Food

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The Answer is Suggested student response: Students will likely take the position that the primary goal is business profitability, while a secondary goal would be satisfied workers. Based on previous chapters, they should have some sense of the type of business they are involved in (i.e., lower-tier services) and its reliance on nonstandard workers. This would make some types of management unlikely candidates (e.g., Swedish work reforms, advanced forms of QWL, the high-performance workplace model). Total quality management (TQM) with its emphasis on customer satisfaction and organizational culture approaches that try to motivate workers might be more likely (and have been used in the fast-food industry). A few students might insist that, since they could choose any approach they wanted, their goals would be more humanistic than profit-driven. This might lead to some interesting answers, but they should still be plausible.

Imagine That You Were Made the Manager of a Fast-Food

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