Zappos At Zappos, Every New Employee Goes Through a Four Week

question 59

Multiple Choice

Zappos
At Zappos, every new employee goes through a four week training program where they review topics such as company history, the importance of customer service and the long-term vision for the company.
-Refer to Zappos. By transferring knowledge to new employees during the four week training program Zappos is demonstrating one of the required elements of a ____________ organization, according to David A. Garvin..

• A) performance based
• B) mechanistic
• C) organic
• D) learning
• E) open

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Definitions:

Set Like Plaster

A theory suggesting that personality traits become fixed and less susceptible to change after a certain age.

Personality Development Research

The study of how personality traits and characteristics evolve and change over the course of a person's life.

Cohort Differences

Cohort differences refer to variations in characteristics, attitudes, or experiences among groups of individuals who were born around the same period.