Kenny's Hardware Store Jasmine Is a 30-Year-Old Assistant Manager at Kenny's Hardware Store

question 63

Multiple Choice

Kenny's Hardware Store
Jasmine is a 30-year-old assistant manager at Kenny's Hardware Store. She became a mid-level manager because of her product knowledge and customer service skills. However, she lacks the ability to get her boss and peers to do what she wants. Based on what you have learned from your text, what should you say to her?
-Refer to Kenny's Hardware Store. For influencing peers, Jasmine should use ____________, considered the most effective lateral influence tactic.

• A) Pressure tactics
• B) Exchange tactics
• C) Domination
• D) Coalition tactics
• E) Consultation

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Definitions:

Autonomic Nervous System

The part of the nervous system that controls involuntary bodily functions, including heart rate, digestion, and breathing.

Fear of Heights

Also known as acrophobia, it is an anxiety disorder characterized by an extreme fear of high places.

Sympathetic Nervous System

Part of the autonomic nervous system that controls the body's responses to perceived threats, activating the fight or flight response.

Reduce Stress

Strategies or actions aimed at decreasing physical, emotional, or mental tension, strain, or discomfort.