Customer Relationship Management Systems Typically Provide Software and Online Tools

question 14

Multiple Choice

Customer relationship management systems typically provide software and online tools for sales,customer service,and:

• A)marketing.
• B)account management.
• C)advertising.
• D)public relations.
• E)human resources.

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Definitions:

Managerial Accountant

A professional who specializes in providing financial information and analyses to managers within organizations for decision-making.

Internal Reports

Financial or operational reports intended for use within an organization, not for external stakeholders.

Decision-Making Process

A series of steps followed by an individual or an organization to identify and evaluate options to make a choice.

Variable Costs

Expenses that vary directly with the level of production or sales volume, such as raw materials and direct labor.