Customer Service Modules in CRM Systems Provide Tools For

question 52

Multiple Choice

Customer service modules in CRM systems provide tools for:

• A)assigning and managing customer service requests.
• B)capturing prospect and customer data.
• C)identifying profitable and unprofitable customers.
• D)managing sales prospect and contact information.
• E)organizing effective marketing campaigns.

Know the requirements and protections offered by the Employee Retirement Income Security Act (ERISA).

Recognize the principles of employer monitoring of employee communications and privacy rights.

Understand the legal requirements related to workplace safety and unemployment compensation.

Identify the laws governing labor-management relations in the United States.

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Definitions:

Civic Ritual

Cultural or societal ceremonies and traditions that serve to reinforce community values and collective identity, often involving public participation and observance.

Antifestival

Antifestival describes events or gatherings that challenge, critique, or serve as alternatives to mainstream or traditional festivals, often highlighting counter-cultural values.

Mystical Qualities

Attributes or aspects of a product or service perceived to have magical or supernatural powers.

Grooming Rituals

Personal care practices and routines engaged in for hygiene, appearance enhancement, and social compliance.