Outside the Flight Experience Itself,airlines Are Generating Revenue by Charging

question 15

Multiple Choice

Outside the flight experience itself,airlines are generating revenue by charging fees for credit cards,frequent-flyer programs,and access to airport lounges.This serves to

• A) increase competition.
• B) expand the profit pool.
• C) provide better customer service.
• D) satisfy regulators.

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Definitions:

Fundamental Attribution Error

The tendency for observers to attribute other people's behavior to internal or dispositional factors and to downplay situational factors.

Overjustification Effect

The phenomenon where introducing an external incentive for an already internally motivated activity reduces intrinsic motivation.

Materially Breached

The violation of a contract that is so substantial it significantly impacts the contract's purpose, justifying the other party's termination of the agreement.

Audit

An official inspection of an individual's or organization's accounts, typically by an independent body, to ensure accuracy and compliance with laws and regulations.