ISO Certification Differs Substantially from the Baldrige Award in That

question 77

Multiple Choice

ISO certification differs substantially from the Baldrige Award in that it

• A)focuses primarily on quality teams.
• B)emphasizes self-appraisal.
• C)is an ongoing process.
• D)is customer-driven.
• E)is national rather than international.

---

Definitions:

Conscientiousness

A personality trait characterized by being diligent, careful, organized, and dependable.

Emotional Stability

Refers to a person's ability to remain calm and composed, especially in difficult situations.

External Locus

A psychological orientation where individuals attribute their successes and failures to external factors and influences rather than to their own efforts.

Conscientiousness

A personality trait characterized by diligence, carefulness, thoroughness, and the desire to do a task well.