Statistical Process Control Charts Are Not Really Used to Fix

question 42

Multiple Choice

Statistical process control charts are not really used to fix quality so much as they are used to:

• A) highlight when processes are not capable.
• B) point out when random variation is present.
• C) alert when corrective action is needeD.
• D) monitor the quality of incoming shipments or outgoing finished goods.
• E) initiate team-building exercises.

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Definitions:

Approval

The action of officially agreeing to something or accepting something as satisfactory.

Reciprocal Determinism

A concept in psychology emphasizing the mutual influence between a person's behavior, personal factors, and the environment.

Self-serving Bias

A frequent inclination to credit good outcomes to personal qualities while blaming bad outcomes on outside circumstances.

Defensive Self-esteem

A form of self-esteem that is fragile and vulnerable to criticism, leading individuals to react defensively to perceived threats.