The Service Framework for Developing Effective Service Strategies Excludes _________________

question 37

Multiple Choice

The service framework for developing effective service strategies excludes _________________.

• A)understanding service products, consumers and markets
• B)managing the competitive landscape
• C)applying the 4 Ps of marketing to services
• D)designing and managing the customer interface
• E)developing customer relationships

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Definitions:

Temporal Lobe

A region of the cerebral cortex responsible for processing auditory information, as well as being involved in memory, speech, and emotional responses.

Olfactory Bulb

A neural structure of the vertebrate forebrain involved in the sense of smell, situated above the nasal cavity beneath the frontal lobe.

Synesthesia

A condition in which one sense is simultaneously perceived as if by one or more additional senses, such as seeing sounds.

Psychokinesis

A purported psychic ability allowing a person to influence a physical system without physical interaction.