Despite Advances in Technology, Many Services Will Always Need Direct

question 18

True/False

Despite advances in technology, many services will always need direct interaction between customers and service employees.

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Definitions:

Role Loss

The experience of losing a significant social or professional role, which can impact identity, status, and emotional well-being.

Well-being

A holistic term encompassing the physical, psychological, and social aspects of a person's health and happiness.

Retirement

The period in life when an individual stops working full-time or leaves the workforce entirely, often due to age.

Work Role

The function or duties that an individual is assigned to perform in a professional environment or job setting.