Links in the Service-Profit Chain Include All of the Following

question 19

Multiple Choice

Links in the Service-Profit Chain include all of the following except

• A)Customer loyalty,
• B)Revenue growth
• C)Service quality
• D)Employee loyalty
• E)Top management leadership

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Definitions:

Behavioral Change

A modification in an individual's actions or reactions as a result of experiences, learning, or external influences.

Elation

A state of elevated happiness, joy, or euphoria, often characterized by high energy and enthusiasm.

Detachment

The emotional state in which an individual maintains a boundary from a specific situation or emotional involvement.

Protest

A public demonstration of objection, disapproval, or dissent towards an idea or action, typically involving gatherings, marching, or signage.