In Order to Manage Service Encounter, Services Communication Tries to ____________

question 38

Multiple Choice

In order to manage service encounter, services communication tries to ____________.

• A)build awareness
• B)manage customer satisfaction
• C)develop liking
• D)familiarize customers with the service process in advance

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Definitions:

Automate

The use of technology to perform tasks with minimal human intervention.

Overdraw

Occurs when an account's balance goes below zero because more money has been withdrawn from the account than was available.

Sales Receipt

A document that provides evidence of a transaction in which goods or services are purchased and paid for in full at the time of the sale.

Time of Sale

The exact moment a transaction is completed and finalized, often referring to the point when a customer makes a payment to a merchant in exchange for goods or services.