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Q8: On average, what percentage of customers complains
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Q14: Services account for 65% to 80% of
Q19: Friendly, warm, and independent personality traits are
Q21: The _ is a plan articulating where
Q25: Give an example of a full-satisfaction guarantee.
Q26: The term "productive capacity" refers to the
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Q39: Why is it possible to segment customers
Q58: Which of the following could not be