Which of the Following Is NOT a Key Component of a Service

question 27

Multiple Choice

Which of the following is NOT a key component of a service blueprint?

• A)Line of transference
• B)Line of interaction
• C)Line of visibility
• D)Backstage actions by customer contact personnel
• E)Front-stage actions by customer contact personnel

Understand the concept and importance of "quality of hire" in the recruitment process.

Recognize the role of self-presentation tools like résumés and personal stories in securing employment.

Identify the significance of networking in the job search and career progression.

Grasp strategies for "thinking like an employer" to improve interview outcomes.

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Definitions:

Customer Needs

The wants or requirements that consumers express to have satisfied by purchasing goods or services.

Black Box Model

A concept in consumer behavior that treats the consumer's mind as a "black box," focusing on the inputs and outputs of the buying process without attempting to interpret what happens inside the mind.

Marketing Research

The process of gathering, analyzing, and interpreting information about a market, including about potential customers and competitors.

Unspoken Needs

Customer requirements or desires that are not directly expressed or communicated, often identified through observation, research, or predictive analytics.