Which of the Following Is Not a Core Purpose of Service

question 31

Multiple Choice

Which of the following is not a core purpose of service environment?

• A)Shape customer behavior
• B)Signal quality and to position, differentiate, and strengthen the brand
• C)Increase customer satisfaction
• D)Be a core component in value proposition
• E)Facilitate the service encounter

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Definitions:

Credit Policy

A set of guidelines that a company follows to determine credit terms for customers, which can impact cash flow and sales.

Monthly Interest Rate

The interest rate charged or paid on a loan or savings account calculated on a monthly basis.

Default Rate

The percentage of borrowers who fail to repay their loans or meet contractual obligations.

Monthly Interest Rate

The percentage of an amount of money which is charged or paid as interest for one month.