Which of the Following Is an Important Capability for Service

question 171

Multiple Choice

Which of the following is an important capability for service processes that is found in most major CRM software products?

• A)returns management
• B)lead management
• C)account management
• D)events management

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Definitions:

Material Charge

The cost associated with acquiring materials that are directly used in the production of goods or services.

Direct Cost

Costs that are directly attributable to the production of goods or services, such as labor and materials.

Variable Manufacturing Costs

Costs that vary directly with the level of production output, such as raw materials, labor, and energy consumption.

Cost-Plus Pricing

A pricing strategy where a fixed percentage is added to the total cost of producing a product to determine its selling price.