Customer Relationship Management Systems Typically Provide Software and Online Tools

question 48

Multiple Choice

Customer relationship management systems typically provide software and online tools for sales, customer service, and

• A) marketing.
• B) account management.
• C) advertising.
• D) public relations.

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Definitions:

Building Teams

The process of creating and organizing a group of people to work together effectively towards a common goal.

Daily Work Activities

The routine tasks and duties performed as part of one's job or occupation on a day-to-day basis.

Openness

Willingness to consider new ideas, experiences, and suggestions; one of the Big Five personality traits.

Curious

Having a strong desire to learn or know something.