Which of the Following Is NOT One of the Key

question 11

Multiple Choice

Which of the following is NOT one of the key strategies used to reduce customer defections?

• A)Eliminate nuisance customers.
• B)Address key churn drivers.
• C)Implement effective complaint handling and service recovery procedures.
• D)Increase switching costs.
• E)Analyze customer defections and monitor declining accounts.

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Definitions:

Synergistically

In cooperation such that the result or effect is greater than the sum of individual effects.

Digestive Tract

A series of hollow organs joined in a long, twisting tube from the mouth to the anus where digestion and nutrient absorption occurs.

Bone

A hard, dense connective tissue that forms the structural elements of the skeleton in vertebrates.

Kidneys

Organs that filter waste products from the blood, regulate blood pressure, and maintain electrolyte balance, among other functions.