Which of the Following Is NOT One of the Key

question 11

Multiple Choice

Which of the following is NOT one of the key strategies used to reduce customer defections?

• A)Eliminate nuisance customers.
• B)Address key churn drivers.
• C)Implement effective complaint handling and service recovery procedures.
• D)Increase switching costs.
• E)Analyze customer defections and monitor declining accounts.

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Definitions:

Haggling Customer

A customer who negotiates with a seller in order to obtain a price reduction or better terms for a product or service.

Commission Salesman

A salesperson whose earnings are primarily derived from commissions on sales made.

Bargaining Position

The leverage or strategic advantage one holds in negotiation scenarios, influencing the outcome or terms agreed upon.

Model Year

The specific year assigned to a vehicle model by the manufacturer, indicating the time of its production or significant updates.