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Describe the "Iron" customer segment discussed by Zeithaml, Rust, and Lemon.
Culture Clash
A conflict arising from differences in cultural values, beliefs, and practices between individuals or groups.
Attraction-Selection-Attrition Theory
A theory suggesting that organizations tend to attract and select individuals with similar personalities and values, and people who do not fit will leave or be forced out.
Separation Strategy
A method or plan devised by a company to manage the process of employees leaving the organization, either through resignation, layoffs, or retirement, in a manner that minimizes negative impacts.
Unrelated Industries
Sectors or fields of business that do not share common markets, products, services, or technologies.
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