For Customers of Credit Card Companies, Which of the Following

question 8

Multiple Choice

For customers of credit card companies, which of the following statements are true?

• A)When they make calls to the call center, these are usually the few moments of truth.
• B)There is very little of the theater performance.
• C)They usually experience high-contact with the service personnel.
• D)Only A and B.
• E)All of the above.