Common CRM Applications Include All of the Following EXCEPT _____________

question 45

Multiple Choice

Common CRM applications include all of the following EXCEPT _____________.

• A)Data collection
• B)Marketing automation
• C)Data entry
• D)Sales force automation
• E)Finance automation

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Definitions:

Source Acceptance

The extent to which the information provided by a source is accepted as credible or convincing by a recipient.

Empathy

The capacity to understand or feel what another person is experiencing from within their frame of reference, essentially placing oneself in another's shoes.

Active Listening

The process of fully concentrating on what is being said rather than just passively ‘hearing’ the message, involving feedback and empathy towards the speaker.

Communication Process

The sequence of steps by which a message is transmitted from a sender to a receiver, including encoding, channel selection, decoding, and feedback.